FAQs
Your Questions Answered
We’ve gathered the most common questions about our Liverpool tours — from booking and accessibility to special occasions and policies.
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We run Beatles Day Tours, Liverpool City Food Tour and Beatles Pubs’ Tour. We also offer bespoke private tours upon request.
For larger groups, we work with corporate clients, companies, tour agencies and cruise operators, and can arrange transport such as coaches when needed.
We also create personalised experiences for special occasions — if you’re celebrating something, we’ll help make it memorable (including sorting a cake if you want one)! Just add the details to your booking form.
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Check out Our Tours available and then simply fill in our contact form with your preferred date, time, group size and tour type. We’ll confirm availability, send you the booking details and let you know if a deposit is required. All bookings are made directly with us, and we collect all information we need through the form so the process is quick and straightforward.
Or if you want to discuss various options, send us a quick note via our Contact form and we can talk it through with you. -
Pool of Life Tours is rooted in Liverpool. Our guides are Beatles specialists with deep local knowledge, years of experience and a relaxed, friendly approach. We keep groups small, tailor tours to your interests and focus on genuine storytelling rather than rushed sightseeing. We’re professional, warm and flexible — and we know the city inside out. See our About Us pages for more information on our guides.
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Use our Contact form to start your booking. Once we receive your message, we can continue the conversation via WhatsApp or email, whichever you prefer.
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Most tours require a deposit to secure your booking. Prices are fixed for our standard tours, and larger groups or bespoke experiences may be priced individually depending on the size and requirements. We’ll confirm everything clearly when you enquire. See our Policies pages for our Booking and Cancellation policies.
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We have been guiding visitors around Liverpool for more than twenty years, and we genuinely enjoy meeting the people who come here because we care about the city and its Beatles story. You will be looked after by friendly, relaxed and highly knowledgeable guides, including officially trained Beatles specialists who know Liverpool inside out. We keep communication easy, the pace comfortable and the insight truly local. The experience is professional, welcoming and shaped around what you want to see.
See our About Us pages for more information on our guides, and check out our latest testimonials from Trip Advisor.
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Yes. We have fluent Spanish‑speaking guides available for both scheduled and private tours. If you would like your tour delivered in Spanish, tell us when you enquire and we will arrange it. For other languages, we can often accommodate requests through our network of professional guides. Ask us and we will do our best to help.
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If you want a tour shaped around your interests, get in touch and we will plan it with you. Contact us to start your booking.
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If you’re celebrating something special, we’ll help make your day even better. Whether it’s a birthday, anniversary or a once‑in‑a‑lifetime trip, we can add a personal touch to your tour. If you’d like a cake waiting for you, just let us know when you book and we’ll arrange it. Please Contact Us to let us see how we can help you.
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We want everyone to enjoy their time in Liverpool, so please tell us about any accessibility needs or special requests when you get in touch.
We can let you know the typical walking distances involved in each tour, and we are happy to advise on the best options if you prefer shorter routes or more time at certain locations. We will do our best to accommodate wheelchair access, although this is not always possible at every stop or location.
If you need transport options, including accessible vehicles, tell us in your enquiry and we will organise the best solution for your group. Contact us to request more information.
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How do bookings work? Once you get in touch with your preferred date, time, group size and tour type, we’ll confirm availability and send you the booking details. Some tours may require a deposit to secure your place, and the remaining balance is usually paid on the day.
What information do you need? We ask for accurate contact details so we can reach you with updates. If your group size changes or you have accessibility needs, please let us know as early as possible so we can plan accordingly.
What happens on the day? Please early for your tour. If you’re running late, contact us and we’ll do our best to adjust where possible.
Is this linked to your Cancellation Policy? Yes. All bookings are subject to our Cancellation Policy, see below.
See our Policies pages for more information.
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We understand that plans can chagne, so we’ll try and be as flexible as possible where we can.
A deposit is required to secure your booking. The balance is due on the day of the tour.
Cancellation refunds:
21+ days before the tour: Full refund of deposit.
11–20 days before the tour: 10% cancellation fee (deducted from the deposit).
3–10 days before the tour: 25% cancellation fee (deducted from the deposit).
1–2 days before the tour: 50% cancellation fee (deducted from the deposit).
Day of the tour: 85% cancellation fee. (If the deposit does not cover this amount, the remaining balance will be charged.)
If the guide arrives at the pickup point: Full charge applies (100%).
See our Policies pages for more information.
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We only collect the information you choose to share with us when you make an enquiry or booking. This usually includes your name, contact details and the tour information you provide.
We use this information to respond to enquiries, confirm bookings and communicate any updates. We do not share your details with third parties, and we do not add you to marketing lists unless you ask us to.
Your information is stored securely and you can request access, correction or deletion at any time under UK GDPR. If you have any questions about how your data is handled, please contact us at info@pooloflifetours.com.
Full Policy can be found here.
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